Managing Context and Modality
نویسندگان
چکیده
The impact of technological advances within information and communication technology (ICT) cannot be exaggerated. Instant availability of communication via faxes, mobile telephones, electronic mail, pagers and video conferencing has enabled people to work or do business together and generally interact despite being temporally and spatially “dislocated”. This is all well and good, but if technology enables you to reach the rest of the world with the push of a button, then simultaneously you also are potentially available to the rest of the world at the touch of a button. Traditionally, the concept information overload has been applied to explain situations where the information presented to the individual exceeds his or her cognitive capacity. This paper suggests interaction overload as a new concept characterising a mismatch between the demands on the individual to interact, and the person’s co-operative preferences. Interaction overload is characterised in terms of interaction context and modality. A study of how highly skilled professionals manage interaction overload in a pharmaceutical company lends substantial empirical evidence to the viability of the concepts. The study focuses on managing interaction modality and, thus, supplements a previous study of the interaction context. It is argued that in order to effectively manage modes of interaction, people must be able to: (1) plan their accessibility, (2) gain awareness in the process of establishing interaction, and (3) combine modes of interaction.
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